Information for Patients 2017-09-13T19:36:38+00:00

Patient Information

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OFFICE POLICY

We strive to provide you with exceptional health care and a pleasant office experience.  There are a few things we ask of you to provide eat quickest and best care to everyone:

If you are a new patient or it has been over a year since you’ve been to our office, please arrive 15 minutes prior to your appointment in order to fill out the necessary paperwork.  Also, bring your insurance cars, both vision and medical, your state ID or ID of the responsible party, and a list of all your medications.  If you were referred by another physician, please also bring any paperwork give to you by that physician.

Please be prepared to pay your copay, which is set up by your insurance company, at the time of your appointment. If you are unable to pay at the time of your visit, your appointment will be rescheduled. Also, make sure you have any referrals or prior authorizations if these are required by your insurance. If you are not sure if your insurance requires a referral, you may call the number on the back of your insurance card and let them know you are seeing a specialist.

Please bring your current glasses with you. If you wear contacts, you will be asked to remove them.

Please bring a container and solution with you or wear your glasses.

You can expect to be dilated at your visit. The dilation will cause blurred near vision and light sensitivity. We do offer sunglasses for you to wear for your comfort. The dilation can last up to 8 hours but typically goes away within 2-3 hours. Most everyone is able to drive themselves after their dilation. If you have never been dilated or are unsure you will be able to drive yourself please bring someone with you to drive you home.

PAYMENT POLICY

We accept most major medical insurance plans as well as major vision plans. We are happy to bill your insurance company but would like you to be aware that you are responsible for any deductible or coinsurance, as well as your copay. The copay is due at the time of your visit. It is always a good idea to call your insurance company to find out what these fees are before any doctors visit. If you do get a bill from us, we will always try to collect at the time of your appointment if no payment has been received. We are also able to set up a payment plan and are always willing to work with you. If you are having trouble making payments, please call our billing department to work out a payment plan. We also accept patients who do not have any insurance. If you do not have insurance, please be prepared to make your payment at the time of your visit. Please call our office to get any current rates as these may change.

We accept MasterCard, Visa, Discover and Care Credit, as well as cash or check.

CANCELLATION POLICY

If you are running behind for your appointment, please be aware that if you arrive more than 15 minutes late to your appointment, you will be rescheduled. If you are running behind, we ask that you call us, we will try to work with you so you do not have to reschedule.

If you are unable to pay your copay or self-pay charges at the time of your visit, you will be rescheduled. You may also be rescheduled if you have held a balance for a longer period of time without any payments.

We do not charge for rescheduled or cancelled appointments, but if you are unable to make it we ask that you call us at least 24 hours ahead of time to allow that appointment time to be filled.

OUR CONTACT

BROWNSTOWN CLINIC

19335 Allen Rd
Brownstown Twp, MI
Phone: 734-479-5580

Mon, Thu, Fri 9:00 – 5:00
Tue 8:00 – 6:00
Wed 8:00 – 4:00
Sat 9:00 – 12:00

WAYNE CLINIC

4020 Venoy Road # 600
Wayne, Mi 48184
734-595-9422

Mon, Thu, Fri 9:00 – 5:00
Tue 8:00 – 6:00
Wed 8:00 – 4:00
Sat 9:00 – 12:00
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